1. Our Commitment to Quality

Every Shaydee Boi candle is handcrafted with care using premium natural soy wax and high-quality fragrance oils. We inspect each product before it leaves our hands. If something is not right, we want to make it right.

2. Refund Eligibility

We offer refunds or exchanges in the following situations:

• ✅ Damaged product — item arrives broken, cracked, or damaged during delivery
• ✅ Wrong item received — you received a different scent or size than what you ordered
• ✅ Defective product — the candle has a manufacturing defect (tunneling on first burn, wick issues, etc.)
• ✅ Order never received — confirmed loss of your order

We Do Not Accept Returns For:

• ❌ Change of mind after purchase
• ❌ Scent preference (all scent descriptions are listed on our website)
• ❌ Candles that have been burned or used
• ❌ Products damaged due to improper use or storage
• ❌ Normal variations in handmade products (slight color differences, minor imperfections)

3. How to Request a Refund

To request a refund or exchange, please follow these steps:

1. Contact us within 48 hours of receiving your order
2. Call or text us at 404-565-7362
3. Describe the issue with your order
4. Send a photo of the damaged or defective item (if applicable)
5. We will review your request and respond within 1–2 business days

4. Refund Process

Once your refund request is approved:

• Refunds will be issued to your original payment method (Cash App or Zelle)
• Refunds are processed within 3–5 business days of approval
• For exchanges, your replacement order will be prepared within our standard processing time
• You may be asked to return the defective item before a refund or exchange is processed

5. Custom & Special Orders

Custom orders (personalized labels, custom scent blends, bulk orders, event orders) are non-refundable once production has begun. Please ensure all details are correct before confirming a custom order.

6. Gift Orders

If you received a Shaydee Boi candle as a gift and it arrived damaged or defective, please contact us directly. We will work to resolve the issue with the original purchaser.

7. Candle Care & Burn Instructions

To get the best performance from your candle and to avoid issues that are not eligible for refunds, please follow these care tips:

• Burn for at least 2 hours on the first use to create an even melt pool
• Trim the wick to 1/4 inch before every burn
• Keep away from drafts and air vents
• Do not burn for more than 4 hours at a time
• Store in a cool, dry place away from direct sunlight